Terms of Service

Arcla is an online marketplace operated by Arcla Ltd (referred to as “Arcla”, “we”, “us”, or “our”). We are incorporated in New Zealand. Arcla connects independent contractors with companies that require skilled trades workers, and also allows job seekers to find wage-based employment opportunities.

Our primary contact for general enquiries is: info@arcla.co.nz.

By creating an account, accessing, or using the Arcla platform (the “Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use the Platform.

These Terms apply to all users, including contractors, companies, and job seekers. Where separate provisions apply to a specific user type, that is noted clearly.

We may update these Terms from time to time. Continued use of the Platform after changes are published constitutes acceptance of the updated Terms. We will notify registered users of material changes by email.

To use Arcla, you must:

• Be at least 18 years of age;
• Have the legal capacity to enter into binding contracts under New Zealand law;
• Provide accurate, complete, and current information during registration and keep it updated; and
• Not be prohibited from using the Platform under any applicable law.

By registering as a company, you represent that you have authority to bind the business entity on whose behalf you are registering.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at support@arcla.co.nz if you suspect unauthorised access.

You may not share your account or transfer it to another person. Each account is personal to the registered user or the business entity registered.

As a contractor on Arcla, you agree to:

• Only submit qualifications, licences, and documents that are genuine and accurate;
• Keep your Arcla Passport up to date, including notifying us promptly of any expired or revoked credentials;
• Not misrepresent your skills, experience, or availability to companies;
• Honour commitments made to companies through the Platform in good faith; and
• Comply with all applicable New Zealand laws relevant to your trade, including health and safety obligations.

Arcla verifies uploaded documents manually. Verification does not constitute an endorsement of your fitness for any particular role. Companies make their own hiring decisions.

Your basic profile may be public if you choose. Your Arcla Passport and profile may be visible to eligible companies searching the platform. You control which information is displayed through your privacy settings.

As a company on Arcla, you agree to:

• Only post legitimate job opportunities and respond to applicants in good faith;
• Not use contractor profiles or personal information obtained through the Platform for purposes other than legitimate hiring decisions;
• Comply with all applicable New Zealand employment and health and safety law when engaging contractors; and
• Pay any applicable fees in accordance with our Subscription & Cancellation Policy when paid plans are made available.

Arcla is a marketplace and is not a party to any contract entered into between a company and a contractor. Arcla does not guarantee the suitability, availability, or performance of any contractor listed on the Platform.

The Arcla Passport is a digital work profile maintained for contractors on the Platform. Verification is performed manually by Arcla administrators.

Arcla does not guarantee that all credentials displayed on an Arcla Passport have been independently verified with issuing bodies. Companies should undertake their own due diligence where required.

Arcla Verified status (“Arcla Verified”) indicates that submitted documents have passed Arcla’s internal review. It is not a guarantee of legal compliance or fitness for a specific role.

You must not:

• Submit false, misleading, or fraudulent information;
• Impersonate any person or entity, or misrepresent your affiliation;
• Use the Platform to harass, abuse, or harm others;
• Attempt to circumvent any security feature or access controls;
• Scrape, copy, or otherwise extract data from the Platform without our written consent;
• Use the Platform for any unlawful purpose; or
• Post spam, unsolicited promotions, or unrelated content.

Breach of these provisions may result in immediate account suspension or termination.

All content on the Platform, including the Arcla name, logos, design, and software, is owned by or licensed to Arcla Ltd and is protected by New Zealand and international intellectual property laws.

By uploading content to the Platform (such as profile information, qualifications, and job listings), you grant Arcla a non-exclusive, royalty-free licence to display and use that content for the purpose of operating the Platform.

You retain ownership of content you upload. You represent that you have the right to upload it and that it does not infringe any third-party rights.

Worker Free includes a basic profile at $0. Worker Premium is planned at NZ$10/month + GST, monthly only, and includes manual review eligibility rather than automatic verification. Worker payment processing is not connected yet. Company plans retain their separate terms. Where paid plans are available, the applicable pricing, billing arrangements, and cancellation terms will be set out in our Subscription & Cancellation Policy, which forms part of these Terms.

All prices, where applicable, are in New Zealand dollars (NZD) and exclusive of GST unless otherwise stated.

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

The Platform is provided on an “as is” and “as available” basis. To the extent permitted by law, Arcla makes no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Arcla does not guarantee the accuracy, completeness, or reliability of any content posted by users of the Platform.

[Legal review recommended] — Have a New Zealand solicitor review this disclaimer section to ensure it is appropriate for your specific business model and complies with the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

To the fullest extent permitted by applicable law, Arcla Ltd and its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, or business interruption.

Arcla’s total liability to you for any claim arising from these Terms or your use of the Platform will not exceed the greater of NZD $100 or the total fees paid by you to Arcla in the 12 months preceding the claim.

[Legal review recommended] — Liability caps and exclusions must be reviewed in the context of the Consumer Guarantees Act 1993.

You may close your account at any time by contacting us at support@arcla.co.nz.

Arcla may suspend or terminate your account at any time if we reasonably believe you have breached these Terms, engaged in fraudulent activity, or for any other reason in our sole discretion. We will give you reasonable notice where possible.

Upon termination, your right to access the Platform ceases. Data retention following termination is governed by our Privacy Policy.

These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

For any questions about these Terms, contact us at: info@arcla.co.nz